PLEXSYS Introduces New Customer Engagement Help Desk

CAMAS, WA (December 9, 2019) – PLEXSYS announces its new client help desk allowing greater customer service via powerful and flexible software. Fully-integrated, knowledge-based software and the PLEXSYS 24/7 self-service portal are customized to fit each PLEXSYS and ImmersaView solution.

Four main features provide the tools and support to customers worldwide:

  • Self-Service Portal – An intuitive website to contact Product Support Specialists. Customers can have their accounts and customizations to fit their needs, whether they have Global or Domestic products.
  • Messenger – Messenger allows customers to access essential help desk features from a single, intuitive interface.
  • Chat Transcript – Customers can request a copy of the Messenger transcript of their conversation with the Product Support Specialist.
  • Email – Customers can conveniently create tickets through email. Our Product Support Specialists will seamlessly and efficiently answer and manage customer support tickets. The whole email thread is captured in a ticket, including attachments, making it easy for PSS representatives to track and take action on customer requests. All responses will be personalized to valued customers.

“We are excited about the new help desk and the global ecosystem it will provide customers. The information and support for products and services keep getting better. Our team of experts are ready to help users troubleshoot problems and provide guidance to solve any issues that arise,” stated Matt Frickey, Product Support Manager.

For more information, please contact PLEXSYS and ImmersaView Product Support Specialists at helpdesk@plexsys.com or view the PLEXSYS product support webpage.

 

About PLEXSYS

Founded in 1986, PLEXSYS is a modeling and simulation (M&S) software company with 30+ years of delivering Live, Virtual, and Constructive (LVC) training readiness solutions and innovation. We are a 100% employee-owned small business, with more than 180 full-time employees plus part-time consultants in nine states and four foreign countries. Learn More...

About ImmersaView

Founded in 2006, ImmersaView develops advanced software solutions for complex visualization applications in the Defense, Simulation, Audio Visual, Education, Energy, and Emergency Services industries. ImmersaView’s continued success across global markets led them to be acquired by PLEXSYS in 2016. Whether in software or strategy, ImmersaView has the industry insight, passion, and expertise to deliver technology solutions that enable our customers to manage their video, audio, and data. Learn More...

PLEXSYS Media Contact

marketing@plexsys.com
(360) 838-2536

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